Best Userback Alternatives

Paid

Compare 8 alternatives for 2026

Founded 2014Brisbane, Queensland1-100 EmployeesWeb, Linux, Windows, Mac

Visit Website Browse Customer Feedback Management Software

Key Features

Browser ExtensionEmail ManagementEmergencyFeedback ManagementMobile Screen SupportPOS featuresProject ManagementSession ReplaySurveysThird Party IntegrationTransfers / RoutingUser Interface

Paid

Top 8 Userback competitors

Curated list of the best customer feedback management software tools to replace Userback

Delighted

Paid

Customer Feedback Management Software

Delighted helps businesses gather and analyze customer feedback to enhance satisfaction and loyalty.

Web, Linux, Windows +3

AI RecommendationsAlerts & NotificationsCustom Branding+11

Is Delighted a good alternative to Userback?

Loox

Freemium

Customer Feedback Management Software

Loox helps online stores collect and display customer photo and video reviews to build trust and increase sales.

Web, Linux, Windows +1

Collection ManagementContent Import/ ExportControl Panel+10

Is Loox a good alternative to Userback?

Beamer

Paid

Customer Feedback Management Software

Beamer helps businesses share product updates, news, and announcements through in-app notifications and changelogs.

Web, Linux, Windows +1

Custom DomainCustomizationData Analysis+9

Is Beamer a good alternative to Userback?

Wynter

Paid

Customer Feedback Management Software

Wynter helps brands hit the perfect marketing notes effortlessly. Anyone can gather targeted insights without waiting weeks for answers.

Web, Linux, Windows +1

Audience SegmentationAuto ScalingBrand Overlay+9

Is Wynter a good alternative to Userback?

Crumble

Freemium

Customer Feedback Management Software

A customer feedback management software that helps businesses collect, organize, and act on customer ideas and suggestions in one place.

Web, Linux, Windows +1

Auto UpdateCentralized OperationsCustom Domain+9

Is Crumble a good alternative to Userback?

QuickTapSurvey

Paid

Customer Feedback Management Software

TabbleDabble is the creator of QuickTapSurvey. QuickTapSurvey helps businesses collect data in person using tablets and phones without an internet connection. Our surveys are easy to create, fun to do, and beautifully designed -- it’s no wonder we’re the highest rated survey app. Trusted...

Web, Windows, iOS +1

Access ControlCustom Business LogicData Collection+9

Is QuickTapSurvey a good alternative to Userback?

Wootric

Paid

Customer Feedback Management Software

Web, Windows

AnalyticsAPI AccessDashboards+9

Is Wootric a good alternative to Userback?

Uservoice

Paid

Customer Feedback Management Software

UserVoice for gathering and managing customer feedback to enhance products and services.

Web, Linux, Windows +2

Bullhorn SidebarCentralized Web Management ConsoleCRM & Sales Dashboards+8

Is Uservoice a good alternative to Userback?

Userback — Pros & Cons

Pros

Provides visual feedback with annotated screenshots and comprehensive video recordings.
Offers robust two-way integrations with popular project management tools like Jira and Slack.
Automatically captures technical metadata such as console logs, browser details, and network requests.
Includes a dedicated Feature Portal for user-driven idea submission, voting, and public roadmapping.
Session replay feature provides invaluable visual context of user actions preceding feedback submission.

Cons

Limited customization options for the feedback widget's appearance, specifically lacking fine-grained color control.
Alert emails for new feedback often lack a preview image, necessitating opening each one to understand context.
The Chrome browser extension lacks full project selection capabilities, limiting direct workflow.
DMARC implementation issues prevent using custom email addresses for notifications with strict email policies.
Users can experience overwhelming notification settings within the platform, leading to information overload.