Best Gladly Alternatives

Paid

Compare 8 alternatives for 2026

Gladly integrates all communication channels and customer data, aiding businesses in delivering personalized support across email, phone, chat, and social media within one platform.

Compare 8 alternatives for 2026

Founded 2015San Francisco, California, United States1-100 EmployeesWeb, Linux, Windows, Mac

Visit Website Browse Customer Experience Management Software

Key Features

Appointment ManagementDashboardsEscalation ManagementMulti Channel DistributionReportingSurveys & FeedbackWorkflow Management

Paid

Top 8 Gladly competitors

Curated list of the best customer experience management software tools to replace Gladly

eGain

Customer Experience Management Software

eGain connects people, information, and customer support. Every interaction feels more informed and consistent than ever.

Web, Windows, Mac

Agent ManagementAI-Powered Creative ToolsAnalytics & Reporting+12

Is eGain a good alternative to Gladly?

CustomerGauge

Customer Experience Management Software

Web, Linux, Windows +1

Accounting & TaxationAutomated Follow-UpsBenchmarking+12

Is CustomerGauge a good alternative to Gladly?

Locobuzz

Customer Experience Management Software

Locobuzz is a business software that helps companies manage all their customer conversations and social media interactions in one place to improve service and brand reputation.

Web, Linux, Windows +1

Campaign AnalyticsCompetitor AnalysisConversational AI+12

Is Locobuzz a good alternative to Gladly?

Podium

Customer Experience Management Software

Web, Linux, Windows +3

Campaign ManagementCompetitor AnalysisContact Segmentation+10

Is Podium a good alternative to Gladly?

InMoment

Customer Experience Management Software

Web, Linux, Windows +1

Anomaly DetectionCardholder Self ServiceConversational AI+9

Is InMoment a good alternative to Gladly?

Medallia

Customer Experience Management Software

Medallia uses AI to capture and analyze customer and employee feedback to enhance overall experience and business outcomes.

Web, Windows, iOS +1

AI-Powered Analytics and DetectionDashboardsDigital Email Signing+6

Is Medallia a good alternative to Gladly?

Verint

Customer Experience Management Software

Verint is a technology company that helps businesses improve customer service using AI-powered software.

Web, Linux, Windows +1

API IntegrationChannel AnalyticsCompliance Management+6

Is Verint a good alternative to Gladly?

Tealium

Customer Experience Management Software

Web, Windows, Mac

API BasedConnect AudienceConsent Management+5

Is Tealium a good alternative to Gladly?

Gladly — Pros & Cons

Pros

Unifies all customer interaction channels into a single continuous conversation timeline.
Focuses on customer-centric conversations instead of traditional fragmented ticketing systems.
Provides complete customer history and context across channels for personalized agent responses.
Gladly Answers internal knowledge base helps streamline solutions and reduce repeat contacts.
AI capabilities automate routine tasks and route complex inquiries seamlessly to human agents.

Cons

Reporting features can be less intuitive, time-consuming to understand, and lack customization options.
Cannot upload images or videos for incident tracking, hindering support team assignments.
Opening multiple browser tabs of the tool can cause active calls to drop or the application to crash.
Lacks native integrations with some useful external tools, for instance, Grammarly.
Setup and onboarding processes can be time-consuming, particularly when migrating from older systems.

Feature Comparison

Compare Gladly with top alternatives side by side.

Feature	Gladly	eGain	CustomerGauge	Locobuzz	Podium
Pricing	Paid	—	—	—	—
Appointment Management
Dashboards
Escalation Management
Multi Channel Distribution
Reporting