eGain
Customer Experience Management Software
Web, Windows, Mac
Agent ManagementAI-Powered Creative ToolsAnalytics & Reporting+12
Is eGain a good alternative to Gladly?
Best Gladly Alternatives
PaidCompare 8 alternatives for 2026
Gladly integrates all communication channels and customer data, aiding businesses in delivering personalized support across email, phone, chat, and social media within one platform.
Compare 8 alternatives for 2026
Founded 2015San Francisco, California, United States1-100 EmployeesWeb, Linux, Windows, Mac
Key Features
Appointment ManagementDashboardsEscalation ManagementMulti Channel DistributionReportingSurveys & FeedbackWorkflow Management
Paid
Top 8 Gladly competitors
Curated list of the best customer experience management software tools to replace Gladly
CustomerGauge
Customer Experience Management Software
Web, Linux, Windows +1
Accounting & TaxationAutomated Follow-UpsBenchmarking+12
Is CustomerGauge a good alternative to Gladly?
Locobuzz
Customer Experience Management Software
Locobuzz is a business software that helps companies manage all their customer conversations and social media interactions in one place to improve service and brand reputation.
Web, Linux, Windows +1
Campaign AnalyticsCompetitor analysisConversational AI+12
Is Locobuzz a good alternative to Gladly?
Podium
Customer Experience Management Software
Web, Linux, Windows +3
Campaign ManagementCompetitor analysisContact Segmentation+10
Is Podium a good alternative to Gladly?
InMoment
Customer Experience Management Software
Web, Linux, Windows +1
Anomaly DetectionCardholder Self ServiceConversational AI+9
Is InMoment a good alternative to Gladly?
Medallia
Customer Experience Management Software
Medallia uses AI to capture and analyze customer and employee feedback to enhance overall experience and business outcomes.
Web, Windows, iOS +1
AI-Powered Analytics and DetectionDashboardsDigital Email Signing+6
Is Medallia a good alternative to Gladly?
Verint
Customer Experience Management Software
Verint is a technology company that helps businesses improve customer service using AI-powered software.
Web, Linux, Windows +1
API IntegrationChannel AnalyticsCompliance Management+6
Is Verint a good alternative to Gladly?
Tealium
Customer Experience Management Software
Web, Windows, Mac
API BasedConnect AudienceConsent Management+5
Is Tealium a good alternative to Gladly?
Feature Comparison
Compare Gladly with top alternatives side by side.
| Feature | Gladly | eGain | CustomerGauge | Locobuzz | Podium |
|---|---|---|---|---|---|
| Pricing | Paid | — | — | — | — |
| Appointment Management | |||||
| Dashboards | |||||
| Escalation Management | |||||
| Multi Channel Distribution | |||||
| Reporting |